Last Updated: October 20, 2026

At Little Sigil, we make vinyl stickers, stationery, custom decals, and related products. We want you to be happy with your order. This policy explains when we accept returns, issue refunds, or provide replacements.

This policy applies to purchases made through our website unless a different written agreement applies. It does not limit any rights or remedies that cannot legally be waived.

Contact Little Sigil About Returns

For return authorization or help with a damaged, defective, or incorrect order, email info.little.sigil@gmail.com or visit www.littlesigil.com/contact/.

Please include your order number, the name and email address used for the order, and a description of the issue.

Standard Returns for Non-Custom Items

You may request a return of a standard, non-custom product within 14 calendar days after delivery.

To qualify for a voluntary return, the product must be:

Please contact us and receive return authorization before sending anything back. Unauthorized returns may be refused or returned at the customer’s expense.

1. Unused and unpeeled.
2. Unaltered and undamaged.
3. In resalable condition.
4. In its original packaging, when reasonably available.
5. Accompanied by proof of purchase.

For approved voluntary returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or the return is due to our error.

After we receive and inspect the returned product, we will determine whether the return is approved. Approved refunds generally cover the product purchase price, less any lawful deduction for missing parts or damage caused by handling beyond what is reasonably necessary to inspect the product.

This section applies only to voluntary returns. It does not limit remedies for products that are defective, damaged before delivery, materially different from the order, or incorrectly fulfilled.

Custom and Personalized Order Returns

Custom and personalized products include logos, specified artwork requests, business stationary, decals; personalized stationery; and products containing customer-specific names, text, dates, images, or artwork.

Custom orders include up to two complimentary design edits before final approval and printing. Additional edits requested by the customer may be subject to an additional fee for each edit or change request. We will notify you of any applicable fee before completing the additional work. Additional fees must be paid before the requested work is completed. Once the customer approves the final proof, changes may not be possible, and any requested post-approval changes may require a new fee or reprint charge.

Custom and personalized products are not eligible for voluntary returns or cancellations after design or production work begins. Before work begins, we may approve a cancellation in our discretion and may deduct reasonable costs already incurred or committed.

Custom products may be remade, replaced, corrected, or refunded if they are defective, damaged before delivery, materially different from the approved proof or order, incorrectly fulfilled, or otherwise subject to a remedy required by law.

If we provide a proof, please review it carefully before approval. We are not responsible for errors in customer-provided information, files, spelling, dates, images, or artwork that we reproduce as submitted or after the customer approves a proof.

A custom-order cancellation is effective only when Little Sigil confirms it in writing.

Color and Print Variations

Colors and print appearance may vary slightly from how they appear on your screen or printer because of differences in device displays, printer settings, materials, and production processes. Ordinary variations that do not materially change the product’s description or, where applicable, the customer-approved proof are not defects and are not by themselves grounds for a refund or replacement. This does not limit any remedy required by applicable law or for products that are defective, incorrectly fulfilled, or materially different from their description or approved proof.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, materially different from what you ordered, or incorrectly fulfilled, please contact us within 7 calendar days after delivery so we can investigate promptly.

Please email: info.little.sigil@gmail.com

1. Your order number.
2. A description of the problem.
3. Photos of the product, packaging, shipping label, and visible damage, when applicable.

We may ask you to return the product, retain it for inspection, or dispose of it according to our written instructions. Please do not return an item without authorization.

If we confirm damage before delivery, a manufacturing or printing defect, or an error in fulfillment, we will provide the remedy required by applicable law. Depending on the circumstances, the remedy may include a free replacement, correction, refund for the affected product, or another appropriate remedy.

When a return is required because of our error or a confirmed defect, we will pay reasonable return shipping costs. We may provide a replacement rather than an exchange. If the same product is unavailable, we may issue a refund or, with your agreement, offer a comparable substitute.

The 7-day reporting request does not limit any longer period or remedy required by law.

Cut Alignment and Quality:

Sticker cuts are aligned to the printed artwork, but slight variations in cut placement may occur during production. A cut-to-image variation of up to 1/16 inch (approximately 1.6 mm) applies to planner sticker sheets as well as other stickers and is considered acceptable by industry standards, provided the cuts do not materially cut off the artwork or prevent the stickers from being peeled and used as intended. Small variations in cut alignment and spacing are standard for stickers of this size; differences in border width between stickers may also occur. Please contact Little Sigil if a sheet or sticker falls outside these tolerances or has a cutting defect that affects its intended use.

Shipping Options and Lost Package Policy

Shipping options, estimated transit times, and prices are shown at checkout.

We are responsible for properly addressing, packaging, and tendering your order to the carrier. Carrier events may affect delivery times, and we do not guarantee a delivery date unless we expressly provide a written guarantee.

Untracked Shipping

Untracked shipping does not provide delivery scans or the same carrier-investigation options as tracked shipping. If you choose untracked shipping, we may be unable to locate the package or obtain carrier compensation.

To the extent permitted by law, we are not responsible for carrier delays, loss, or theft after the carrier receives a properly addressed and properly packaged order. We are also not responsible for problems caused by an incorrect address supplied by the customer, failure to retrieve mail, or events outside our reasonable control.

This shipping provision does not limit any remedy required by law or any remedy available when the issue results from our error, defective packaging, failure to ship, or an incorrect address supplied by us.

We will ship within the time stated at checkout. If no shipping period is stated, we will ship within 30 days after receiving a properly completed order, subject to applicable law.

If we cannot ship within the promised period, we will provide any notice and options required by law, which may include a revised shipping date, consent to a delay, or cancellation with a prompt refund.

Non-Returnable Items

Unless an item is defective, damaged before delivery, materially misdescribed, incorrectly fulfilled, or applicable law requires otherwise, the following items are not eligible for voluntary return:

1. Custom or personalized products.
2. Digital downloads and printable stationery files after download or access.
3. Clearance, final-sale, Oops Bundle, and mystery-box products.
4. Free promotional or redeemable sticker sheets.
5. Products that have been used, peeled, altered, damaged, contaminated, or made not reasonably resalable.

Digital products may be eligible for a remedy if the file is inaccessible, corrupted, materially different from its description, incorrectly delivered, or subject to a remedy required by law.

Order Cancellation Policy

For standard orders, you may request cancellation within 24 hours after placing the order. We will try to accommodate the request, but cannot guarantee cancellation once processing, personalization, packaging, or shipment has begun.

For custom orders, cancellation may be available only if design or production work has not begun. We may deduct reasonable costs already incurred or committed.

Once an order has shipped, it cannot be canceled through the order system. You may request a return after delivery if the product qualifies under this policy.

These cancellation terms do not limit any cancellation right required by law, including rights that may apply when we cannot ship within the promised time.

Refund Processing

Approved refunds are generally issued to the original payment method unless that method is unavailable, you agree to another method, or applicable law requires otherwise.

When a return is required, we will process an approved refund after receiving and inspecting the product. Your bank or payment provider may take additional time to post the credit.

We generally provide replacements rather than exchanges for defective, damaged, or incorrectly fulfilled products. Replacement availability depends on inventory, materials, and the product.

We will not issue duplicate refunds or benefits for the same product. If an administrative error results in both a replacement and a refund, we may correct the error or request the return of the duplicate benefit, subject to applicable law.

FRAUD AND RETURN ABUSE

We may limit or refuse future voluntary returns if we reasonably suspect fraud, abuse, repeated non-defective returns, falsified claims, or misuse of the return process.

PAYMENT DISPUTES

Please contact us before starting a payment dispute so we can investigate and try to resolve the issue. This request does not limit your rights under applicable law or the rules of your payment provider.

If you start a chargeback after receiving a refund, replacement, or other resolution, we may provide relevant transaction and resolution records to the payment processor.

CHANGES TO THIS POLICY

We may update this policy from time to time. Unless a change is required by law or is more favorable to the customer, the version in effect on the purchase date generally applies.

If any part of this policy is prohibited or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply. Nothing in this policy limits nonwaivable rights or remedies under applicable law.